E-Commerce & D2C Logistics

E-commerce logistics is not just about moving boxes. It is about delivering a customer experience. When a customer places an order, every touchpoint from confirmation email to delivery interaction shapes their perception of your brand.

We provide:

Fulfillment: Inventory storage at our Surrey warehouse, with pick-and-pack for individual orders. We receive bulk inventory, store it, and pick/pack orders as they come in. Standard fulfillment is next-day dispatch.

Last-mile delivery: Three service tiers — standard (curb-side), room of choice, and white-glove with assembly. Your customer chooses the level that fits their purchase.

Returns management: Reverse logistics for customer returns. We inspect, categorize (restock/damaged), and process credits. We can also manage liquidation of damaged or returned goods.

Branded experience: Custom packaging, inserts, and SMS/email notifications branded to your business. The customer experience feels like it came from you, not from a logistics provider.

Our Surrey location puts two-thirds of BC's population within one-day delivery range. For businesses expanding to Western Canada, we provide the fulfillment infrastructure without requiring upfront capital investment.